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Street Smart Support FAQs

Login Help

This can be caused by an old saved password in your web browser. Navigate to your browser settings and clear any saved passwords related to Street Smart or Cyclomedia.

Hold down the shift key on your keyboard, then click the refresh button on your browser. If the problem does not resolve, be sure the login you are using is a Street Smart login, which in most cases will be your email address. If your login begins with "adm_" it is a login for the Cyclomedia Account Management System, not Street Smart. If the login is correct and the issue does not resolve after a browser refresh, please check the Street Smart status page to check for a system problem. If a system issue has not been reported, please contact the Cyclomedia service desk.

This problem can be caused when a bookmark for Street Smart points to a resource in Street Smart that Cyclomedia has changed. Go to https://streetsmart.cyclomedia.com directly and try logging in again.

The Cyclomedia reset password page should work with any Street Smart login where the username is an email address. Possible reasons for the error are as follows:

  1. The username entered is not an email address
  2. The username entered is not a Street Smart user.
  3. The login uses single-sign-on (SSO). If you use the same login and password for Street Smart as you do for other office applications, your organization is likely using SSO. Reset your password from the sign-on screen for your SSO system.

Contact the Cyclomedia service desk or ask a User Manager at your organization to change your username to your email address.

Please check your spam or clutter folders. If you do not see an email from Cyclomedia Authorization noreply@cyclomedia.com, please check with your IT team to see if the email was blocked by email security before it reached your in box. If so, ask them to release the email and unblock emails from noreply@cyclomedia.com. Or, contact the Cyclomedia service desk for a password reset.

Please contact the Cyclomedia service desk. If a user has been created previously then deleted, the username goes into "cold storage" behind the scenes. Cyclomedia can re-activate the username. A temporary work-around is to make a login using something other than the users email address. Note that the user will not be able to reset their own password with a login that is not their email address.

Using Street Smart

This error can be caused by a corrupted measurement or corrupted online user profile.

How to troubleshoot:

  1. First, try deleting the last measurement in your measurement list, then try measuring again.
  2. If the error still appears, back up any data you have in Street Smart: save any measurements you want to keep to a JSON file and save playlists to CSV. Ask a person at your organization or the Cyclomedia service desk to clear your user profile. Street Smart will be reset to its original settings.
  3. If the problem is not fixed, please contact the Cyclomedia service desk.

This error can appear when features in the shapefile have invalid polygon geometry. Run "Repair Geometry" on the shapefile in ArcGIS or have someone at your organization, who has access to ArcGIS software, perform this for you. Note that the shapefile must also use the same coordinate system (EPSG) that you see in the Street Smart settings.

Requirements to use a shapefile as a layer in Street Smart:

  • The Viewer Spatial Reference System (SRS) set in the Street Smart settings must be a projected coordinate system such as State Plane or UTM.
  • The SRS (projection) of the shapefile must match the SRS set in Street Smart.

To fix the problem you can either:

  1. Use GIS software to project the shapefile to the SRS shown in your Street Smart settings. Or…
  2. Change the SRS of the viewer to match the SRS of the shapefile.

To overlay on the imagery, the shapefile must be in the same projected coordinate system (ex. State Plane or UTM) as the setting in Street Smart.

This can be caused by an issue with your browser or can happen if you have many (100+) saved measurements. Troubleshooting steps:

  1. Try making a measurement and adding attributes in a different browser to see if performance is better.
  2. Be sure you have the latest version of your browser installed.
  3. Save your measurements to Json*, then delete them from Street Smart. Try making a measurement and typing attribute values again.

*Measurements can be imported back into Street Smart with the Import measurements button.

An SLD file can control these settings. An SLD file is an XML format file with either a .xml or .sld file extension. Steps:

  1. Download the sample SLD file ExampleForPointShapefile.sld. This sample is formatted to symbolize point data with a graphic and to have a tooltip showing the value in an attribute field.
  2. Open the .sld file in a text editor. You may need to change the file type in the open dialog to “All Files (*.*)” to see the SLD file listed. Notepad ++ is a nice (and free) editor for working with XML files. Notepad ++ color codes the various tags in the file to make it easy to read.
  3. Change the text in the SLD file to symbolize your features as desired.
    1. The text “Lamp_Ht” should be changed to the name of an attribute field in your shapefile. Alternatively, remove the line <VendorOption name="tooltipProperties">Lamp_Ht</VendorOption> to omit the tooltip.
    2. The external graphic is using a sample PNG file on a Cyclomedia server. You can change the text “https://cmt-age.cyclomedia.com/Sun20x20.png” to the path to a small image on your own server. Leave “https://atlas.cyclomedia.com/” in front of the URL.
    3. Make any further changes as you would like referring to the Street Smart SLD examples document for guidance.
    4. Save the SLD file.
  4. Add a shapefile to Street Smart using the Layers tab on the dashboard. For the layer styling mechanism, choose “by SLD,” then click the Load SLD file bar to browse to the SLD file location. When the layer is saved, the settings in the SLD file will be used to display the shapefile.

This can be caused when the coordinate system of the WFS does not match the Viewer SRS setting in Street Smart. Check the endpoint of the service to verify what coordinate system it uses.

Note for ArcGIS users: To keep the service in the same projected coordinate system as the source data, publish the layer from ArcMap or ArcGIS Pro from a map that uses the projected coordinate system (ex. State Plane or UTM) that matches the data and the Street Smart Viewer SRS setting.

An SLD file can control these settings. An SLD file is an XML format file with either a .xml or .sld file extension. Steps:

  1. Download the file ExampleForWFS.sld. This sample is formatted to symbolize point data for a sample WFS layer with green circles.
  2. Open the .sld file in a text editor. You may need to change the file type in the open dialog to “All Files (*.*)” to see the SLD file listed. Notepad ++ is a nice (and free) editor for working with XML files. Notepad ++ color codes the various tags in the file to make it easy to read.
  3. In the SLD file, replace the two URLs for the example service with URLs for your WFS service.
  4. Replace the feature type name PavementMarkings:Point2248 with the feature type name for your service. Tip: Use GetCapabilities (for example, https://cmt-age.cyclomedia.com/server/services/Hosted/PavementMarkings/MapServer/WFSServer?service=WFS&request=GetCapabilities) on your service and check the FeatureTypeList in the output to find the feature type.
  5. Change the text in the SLD file to symbolize your features and display attributes as desired. Please refer to the Street Smart SLD examples document and save the SLD file.

After the SLD file is ready, on the Layers tab of the Street Smart dashboard, click Add custom layer and choose SLD file. Follow the prompts. Typically, it is required to use the Cyclomedia proxy server.

Street Smart Add-in for ArcGIS Pro

This problem can be caused by an invalid login or missing proxy server information.

How to Troubleshoot:

  1. Verify that login is valid. Try logging in to Street Smart at https://streetsmart.cyclomedia.com. If you can log in, the login is valid. If not, please contact a person at your office who has a Cyclomedia user manager account or contact the Cyclomedia service desk.
  2. The Add-in does not yet support single sign-on (SSO). Tip: If you are prompted to log in to Microsoft or another SSO system after you enter your email address to log in to Street Smart, your login uses SSO. If your organization uses SSO, use the password stored in the Cyclomedia account management system. If you do not know that password, please ask a person at your organization with a Cyclomedia User Manager login to reset your password or contact the Cyclomedia service desk.
  3. If the login and password are valid and your organization uses a proxy server, enter the proxy information on the Configuration tab in the Street Smart settings before you check the connection. If you are unsure what to enter, check the proxy server settings in your web browser or contact your IT department.  
  4. If all conditions above are met and you still cannot log in, close ArcGIS Pro. In Windows Explorer, navigate to %appdata%\StreetSmartArcGISPro and delete the XML files in that folder. Tip: %appdata% is a shortcut to the folder on your system that stores application data for Windows.
  5. Open ArcGIS Pro, and try logging in again.
  6. If you are still unable to log in, please contact the Cyclomedia service desk.

Either use the proxy server settings used by your web browser(s) or contact your IT department.

Street Smart Add-In for ArcMap

This problem can be caused by an invalid login, missing proxy server information, or by using a version of ArcMap that does not support TLS 1.2. ArcMap version 10.7 or newer support TLS 1.2 automatically. Some earlier versions require a patch.

How to Troubleshoot:

  1. Verify that login is valid. Try logging in at https://streetsmart.cyclomedia.com. If you can log in to Street Smart, the login is valid. If not, please contact a person at your office who has a Cyclomedia user manager account or contact the Cyclomedia service desk.
  2. The ArcMap Add-in does not yet support single sign-on (SSO). Tip: If you are prompted to log in to Microsoft or another SSO system after you enter your email address to log in to Street Smart, your login uses SSO. Use the password stored in the Cyclomedia account management system. If you do not know that password, please ask a person at your organization with a Cyclomedia User Manager login to reset your password or contact the Cyclomedia service desk.
  3. If the login is valid and your organization uses a proxy server, enter the proxy information on the Configuration tab in the Street Smart settings before you test the connection. If you are unsure what to enter, check the proxy server settings in your web browser or contact your IT department.
  4. If the login is valid and the proxy server information, if needed, is correct and you are still not able to log in, verify that your version of ArcMap supports TLS 1.2 as described here.
  5. If all conditions above are met and you still cannot log in, close ArcMap. In Windows Explorer, delete the XML files in %appdata%\StreetSmartArcMap, open ArcMap and try logging in again. Tip: %appdata% is a shortcut to the folder on your system that stores application data for Windows. 
  6. If you are still unable to log in, please contact the Cyclomedia service desk.

This problem can be caused by insufficient RAM, a corrupt ArcMap Normal.mxt file, or corrupt settings files for the Street Smart Add-in.

How to troubleshoot:

  1. Be sure your system meets Esri’s system requirements for your version of ArcMap.
  2. If your system meets the requirements and ArcMap is still crashing:
    • In Windows Explorer, navigate to %appdata%\Esri\Desktop10.7\ArcMap\Templates and rename Normal.mxt. Tip: %appdata% is a shortcut to the folder on your system that stores application data for Windows.
    • Enter %appdata%\StreetSmartArcMap in Windows Explorer to go to the correct folder for the Street Smart settings files.
    • Delete the files in %appdata%\StreetSmartArcMap.

The files in these locations will be regenerated when you start ArcMap and log in to Street Smart. If the problem persists after verifying the RAM is sufficient and removing the files, please contact the Cyclomedia service desk.

Either use the proxy server settings used by your web browser(s) or contact your IT department.

This is a known problem with some Windows systems.

  1. With ArcMap open, open Windows settings and search for display. Change the display scale (size of text, apps, and other items) to 100%.
  2. Open a GeoCyclorama in ArcMap. If the image display does not shift to correct location, close and reopen ArcMap.
  3. Once the GeoCyclorama aligns correctly in the viewer window, restore the Windows display scale settings to the recommended display scale. The correct alignment should be preserved.
  4. If this does not fix the problem, please contact the Cyclomedia service desk.

Street Smart Widget for ArcGIS

This problem can occur when the coordinate system of the feature service does not match the coordinate system set in the widget settings. The widget and the feature layers must use a projected coordinate system such as State Plane or UTM to enable feature overlays and measuring.

Check the Spatial Reference setting at the services REST endpoint. Notes:

  • The spatial reference numbers used by Esri are not the same as the numbers used by EPSG. Please use the description of the spatial reference from Esri and EPSG to determine whether it matches.
  • If the service is hosted on ArcGIS Online, you can see the REST endpoint by going to the Overview tab of the item details and clicking the View button next to “URL” at the bottom right corner of the page.

If the spatial reference does not match, republish the data. The easiest method to use for publishing in a specific coordinate system it to use ArcGIS Pro or ArcMap.

  1. Start with the data in a feature class or shapefile in the desired coordinate system.
  2. Add it to an empty map.
  3. Check the map properties to verify the coordinate system of the map was set to match the coordinate system of the data.
  4. Share the data to ArcGIS Online or ArcGIS Server as a feature service.

Add the feature layer to the web map you are using with the Street Smart widget for Web AppBuilder.